Pinpoint and action compliance violations across all customer communications while gaining valuable insights and ensuring proper agent conduct.
Turn Customer Communications into Actionable Insights
In consumer finance, customer interactions are where compliance risk materializes, customers become dissatisfied, and revenue is won or lost. Most organizations struggle to see or act on what’s happening when it matters most.
Signals are buried in conversations, issues surface too late, and teams are forced into reactive decisions – creating avoidable risk and missed opportunities every day.
Talos is the only interaction analytics platform built specifically for consumer finance contact centers – turning every interaction into actionable intelligence based on Soho’s unique technology and deep knowledge of the regulatory environment, not generic assumptions.
Features and benefits
Built from the Ground Up for Consumer Finance
Analyze every customer interaction across voice, chat, and messaging in a consumer finance context.
Gain a complete view of interactions, including compliance signals, customer experience, and agent performance.
Talos models understand customer interaction patterns, regulatory categories, and risk signals through a consumer finance lens - so every interaction is evaluated with domain-specific context, not against generic boilerplates.
Automated Evaluation and Scoring Without the Toil
Automatically evaluate and score interactions against quality and compliance standards.
Eliminate manual review bottlenecks and increase throughput across QA and compliance teams.
Talos’ consumer finance-specific models deliver accurate evaluations out of the box - including regulation-specific dashboards and pre-built reports without custom build. Generic tools require long setup, constant adaptation and tuning. Talos does not.
Compliance Operations Without the Fire Drill
Maintain structured, audit-ready records across all interactions with correct severity rankings and regulatory categorization.
Respond quickly to regulatory, audit, and legal requests without manual reconstruction or effort.
Talos provides out-of-the-box handling for the scenarios that define consumer finance risk, for example - TCPA compliance, attorney representation, bankruptcy - with severity rankings, redactions, audit trails, and issue classification built to align with how regulators actually examine your business practices.
Automated Agent Development and Coaching
Turn every interaction into actionable feedback for supervisors and agents across channels.
Deliver consistent, timely coaching based on real performance.
Talos resolves the natural tension between performance and compliance - allowing supervisors to coach agents to outcomes that drive results without stepping outside regulatory boundaries.
Intelligent Routing and Workflow Across Operations
Automatically route interactions, alerts, and tasks based on deep analysis of interaction content and workflow logic.
Ensure the right teams act quickly without manual coordination or triage.
Talos workflow and system architecture is designed to map directly onto how consumer finance contact center organizations are structured - and how customer care, collections, QA, and compliance functions actually operate.
Visibility Across The Entire Contact Center
Deliver real-time dashboards and precision search to the entire enterprise across all customer interactions.
Increase revenue, reduce risk, and enhance workforce engagement.
Unlike generic analytics that require rework, Soho surfaces consumer finance-specific signals - NACHA, DNC, collections outcomes, and service actions - directly out of the box, with no need to rebuild separate reporting layers.
Would you like to learn more?
Interested in what we can do for you? Please get in touch and we will be glad to help.