Instantly identify the risks relevant to your business using models built by experts.
Compliance & Quality Models for Card Issuers
Card issuers operate under a specific, unforgiving set of regulatory obligations at the federal and state levels that are constantly evolving. Legacy approaches or half-baked bolt-on Generic AI don’t capture subtle conversational nuances or regulatory implications within the card issuer ecosystem. Talos does.
Built on years of experience applying AI models to real-world problems for real-world customers, Soho’s compliance and quality models are trained on the exact scenarios that determine audit outcomes – not general-purpose language understanding, but card issuer-specific precision.
Features and benefits
Card-Issuer Specific Risk Detection
Models designed specifically for card issuer regulatory requirements.
Identify missed disclosures, improper phrasing, and deviations from regulatory expectations in customer interactions.
Soho interprets interactions within the current regulatory context and surfaces what matters most for compliance.
Audit-Ready Compliance
Audit-ready reporting that’s built directly on model outputs.
Get clear, continuous, and defensible visibility into your compliance posture and confidently respond to audits.
Soho delivers the outputs you need for audits without requiring custom builds or services.
Agent Performance Insights
Custom models identify conversational moments that drive agent performance.
Deliver targeted coaching and uplift struggling agents’ performance using insights from top performers.
Soho uniquely breaks conversations into actionable components and links them directly to outcomes.
Quality & Compliance Workflow Integration
Prebuilt quality and compliance workflows integrate seamlessly into your existing ecosystem.
Deploy quickly, deliver results, and accelerate time-to-value without operational disruption.
Soho delivers a complete solution – so you don’t have to build models, workflows, and reporting separately.
High Impact Moments & Proactive Issues Discovery
By precisely analyzing high-impact moments, Soho detects issues early and with greater confidence.
Act sooner, respond with documented evidence, and resolve issues before they escalate.
Contextual enrichment and high-impact moments analysis enable Soho to detect issues early and accurately.
Model Updates as Regulations Evolve
Continuously updated models reflect changes in federal as well as state regulations.
Stay current and audit-ready with constantly evolving and rapidly shifting regulatory landscape.
Backed by deep regulatory expertise, Soho interprets changes in line with regulatory intent.
Want to automate your compliance program?
Interested in what we can do for you? Please get in touch and we will be glad to help.