Solutions

Harness the potential hidden in your customer communications.

Our Solutions

Sohosquared omni-channel customer interaction analytics solutions analyze audio calls and text-based customer communications to detect compliance violations, categorize complaints, map trends, and identify anomalies for automated risk analysis and business strategy planning.

Compliance and Conduct Models

Instantly identify the risks relevant to your business using models built by experts.

iDiscovery

Pinpoint and action compliance violations across all customer communications while gaining valuable insights and reducing IT burden.

Real Time Agent Assist

Say the right thing with real time contextual analysis and agent prompting as conversations are taking place.

Automated Agent Evaluations

Automate compliance and quality evaluations using AI powered forms and scorecards

Would you like to learn more?

Interested in our services? Please get in touch and we will be glad to help.