Webinar Recap: Intelligent Assistance for the Call Center – Sohosquared x Lucidworks

Organizations throughout the world face new and existing complex data management issues. The importance of ML intelligent assistance enhances, manages and protect customers’ data. One of the most challenging data sources to manage is voice communications. The “challenge” we address—ensures every customer call and communication improves both your customer experience and service performance while simultaneously aligningContinue reading “Webinar Recap: Intelligent Assistance for the Call Center – Sohosquared x Lucidworks”

Webinar Recap: “Voice Technology in a Compliance Led World” – Sohosquared x Speechmatics

Organizations throughout the world face new and existing complex regulations and top of the board agenda is Governance, Risk and Compliance (GRC). The importance of GRC means pressure is growing all the time to understand, manage and protect customers’ data and one of the most challenging sources is voice.When it comes to complex regulations, organizationsContinue reading “Webinar Recap: “Voice Technology in a Compliance Led World” – Sohosquared x Speechmatics”

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