Topic Modeling for Customers’ Complaints in Finance

by Hyorim (Grace) Lee  To prevent customer service departments from committing violations against Unfair, Deceptive, Abusive Acts or Practices (UDAAP), companies need to monitor conversations between call center employees and customers. If the employees provide customers with false information or unethical treatment, it can cause the company tremendous financial loss. It also causes mental stressContinue reading “Topic Modeling for Customers’ Complaints in Finance”

Bring Your Own (Model): Open Adaptability Utilizing spaCy

April is a month that epitomizes Spring; all over there is new growth, change, and new opportunities.  One benefit of having a leadership role in the company, is that I get to name the theme of our releases.  Earlier this year we (I) decided that 2021 would adopt the use of great sporting fish; specificallyContinue reading “Bring Your Own (Model): Open Adaptability Utilizing spaCy”

Consulting Partner of The Year!

About two years ago, we established a partnership with Lucidworks, a leader in AI and ML driven search and analytics.  In our endeavor to provide our clients with innovative solutions to derive insight and manage risk, Lucidworks was far and away a clear choice for a core part of our offerings.   In 2020, we wereContinue reading “Consulting Partner of The Year!”

2020 in Review

As we approach the end of the year, we all take stock of the prior year.  To say 2020 was eventful, is a tremendous understatement.  It brought all of us any number of challenges, and it has been really amazing that our company has continued to grow and build, even in the midst of greatContinue reading “2020 in Review”


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