Topic Modeling for Customers’ Complaints in Finance

by Hyorim (Grace) Lee  To prevent customer service departments from committing violations against Unfair, Deceptive, Abusive Acts or Practices (UDAAP), companies need to monitor conversations between call center employees and customers. If the employees provide customers with false information or unethical treatment, it can cause the company tremendous financial loss. It also causes mental stressContinue reading “Topic Modeling for Customers’ Complaints in Finance”