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“This call may be recorded for training purposes.”

“This call may be recorded for training purposes.” Thousands of recorded calls can help a business deliver better customer service, but who has the time to listen to all those calls?  In customer service, sentiment analysis delivers meaningful hidden emotions that identify how customers feel about your product, service or brand, and the overall toneContinue reading ““This call may be recorded for training purposes.””

Echo’s From a Prior Crisis

As we transition to our new website, we are looking forward to sharing more information around our work, and our continued growth in both our consulting and advisory business along with our solution development in speech analytics.  I would be remiss however if I did not first welcome Thorn Phipps to Soho2 as our Chief RevenueContinue reading “Echo’s From a Prior Crisis”


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