Webinar Recap: Intelligent Assistance for the Call Center – Sohosquared x Lucidworks

Organizations throughout the world face new and existing complex data management issues. The importance of ML intelligent assistance enhances, manages and protect customers’ data. One of the most challenging data sources to manage is voice communications. The “challenge” we address—ensures every customer call and communication improves both your customer experience and service performance while simultaneously aligningContinue reading “Webinar Recap: Intelligent Assistance for the Call Center – Sohosquared x Lucidworks”

Webinar Recap: “Voice Technology in a Compliance Led World” – Sohosquared x Speechmatics

Organizations throughout the world face new and existing complex regulations and top of the board agenda is Governance, Risk and Compliance (GRC). The importance of GRC means pressure is growing all the time to understand, manage and protect customers’ data and one of the most challenging sources is voice.When it comes to complex regulations, organizationsContinue reading “Webinar Recap: “Voice Technology in a Compliance Led World” – Sohosquared x Speechmatics”

Business Express: The power of voice in banking to support compliance

https://business.express/the-power-of-voice-in-banking-to-support-compliance/ By Tom Rimmer, Senior Executive at Speechmatics and George Tziahanas, Managing Partner at Sohosquared Financial markets are under considerable pressure at the moment. Even with lockdown restrictions easing, banks are still urging customers to use online apps and avoid branches. Although the trend of moving towards online banking is nothing new with 49% of consumers preferring it, Covid-19Continue reading “Business Express: The power of voice in banking to support compliance”

Speechsquared has arrived: Once unimaginable has now taken form in Speechsquared

Technology and computer intelligence are becoming increasingly more powerful and capable machines thus, many ideas that once seemed unimaginable just a few years ago are occurring now. Computer software’s coded with intricate algorithms are able to complete cognitive functions accurately, quantitatively, meticulously, and quickly. Soho2 is pioneering artificial intelligent transcription software entitled Speech2​. Our productContinue reading “Speechsquared has arrived: Once unimaginable has now taken form in Speechsquared”

Remote Working: Shockingly Productive and Happy

When Covid-19 first hit the world, it forced offices in nearly every country to close and workers to work from home. Many senior executives were vocally terrified, fearing the transition would result in reduced productivity thus, further reduced profits. However, video meetings, collaborative documents, collaborative PowerPoint’s, screen sharing, webinars, all became the norm. Millennial’s leadContinue reading “Remote Working: Shockingly Productive and Happy”

“This call may be recorded for training purposes.”

“This call may be recorded for training purposes.” Thousands of recorded calls can help a business deliver better customer service, but who has the time to listen to all those calls?  In customer service, sentiment analysis delivers meaningful hidden emotions that identify how customers feel about your product, service or brand, and the overall toneContinue reading ““This call may be recorded for training purposes.””