Sohosquared is an omni-channel customer interaction analytics platform that analyzes customer data across all channels to identify risk, predict trends, visualize insights, and optimize efficiency.
Sohosquared leverages fully customizable solutions to analyze data and classify all customer interactions for easy risk-based prioritization, reporting, and actionability. In an era when customer interactions have grown beyond traditional call center formats, Sohosquared provides native audio and text communication support.
Sohosquared builds systems and models that adapt to a wide variety of risk and classification profiles across omnichannel customer interactions.
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